The Rules of the Lounge at Red Stag

Who can open a Red Stag account

You must be 18 years or older to register or play at Red Stag. This is a hard line, not a suggestion, and we may ask for identity documents at any point to confirm your age and identity before or after a withdrawal. One account per person, per household, per IP address. Duplicate accounts, including ones opened under a different name or email to claim a second welcome bonus, will be closed and any winnings from them voided.

Accounts are held in AUD. You're responsible for providing accurate personal and banking details when you sign up, and for keeping your login credentials private. If you think someone else has accessed your account, contact support straight away.

Bonus terms, in plain English

Red Stag runs a welcome package for new players, plus ongoing free spins and reload offers on selected pokies. T&Cs apply to every one of these offers, and the specific numbers, wagering multipliers and eligible games are always listed in full on the Bonus and Promotions pages rather than repeated here, so you're checking the current version rather than an old one.

• Every bonus has a wagering requirement that must be cleared before any bonus-linked winnings can be withdrawn.
• Only games marked as eligible on the Bonus and Promotions pages count toward wagering. Table games and live dealer tables typically contribute less than pokies, or not at all.
• There is usually a maximum bet size while a bonus is active. Betting above this limit can void the bonus and any winnings tied to it.
• Bonuses expire after a set number of days if unused or if wagering isn't completed in time.
• We reserve the right to refuse or withdraw a bonus offer where we reasonably suspect misuse, including bonus abuse across linked accounts.

If there's ever a conflict between a promotional email or banner and the full terms on the Bonus or Promotions page, the full page terms apply.

Withdrawal policy

Withdrawals are paid to the same method used for your deposit wherever that's possible, which is standard practice for anti-fraud reasons. Supported methods include PayID, POLi, Visa, Mastercard, Bitcoin, Litecoin and Neosurf, though not every method supports withdrawals, and current options are listed on the Payments page.

• Identity verification (KYC) may be requested before your first withdrawal or at any later point, including proof of ID and proof of address.
• Withdrawal requests are reviewed before processing. Crypto withdrawals are typically fastest once approved; card and bank-linked methods can take longer depending on your provider.
• Minimum and maximum withdrawal amounts apply and are confirmed in your account cashier.
• Outstanding wagering requirements or unfinished bonus play must be cleared before a withdrawal is approved.
• We may request additional verification for unusually large withdrawals or unusual account activity before releasing funds.

Fair play and account closure

Games at Red Stag run on software from providers including WGS Technology, Betsoft, Arrow's Edge, Dragon Gaming, Rival Powered, BGaming and Booming Games, each independently built and tested by that provider. We don't alter individual game outcomes. Where we detect fraud, collusion, use of banned software, or a breach of these terms, we can suspend or close an account, and withhold funds connected to that breach pending investigation.

You can close your account at any time by contacting support. If you feel you need a break from play rather than a permanent closure, see our Responsible Gaming page for cooling-off and self-exclusion options.

Changes to these terms

We may update these terms, and our bonus and promotional terms, from time to time to reflect new games, new payment methods or regulatory changes affecting the Australian market. Material changes will be flagged on this page or via email. Continuing to play after an update means you accept the revised terms.

Related pages

For the specific numbers behind current offers, see Bonus and Promotions. For payment methods, limits and processing times, see Payments. Ready to play under these terms? Head to Register to open your account.