How Red Stag Looks After Your Data

What information we collect

When you register at Red Stag, we ask for the basics: full name, date of birth, email address, mobile number and a residential address. Once you deposit or request a withdrawal, we collect payment details relevant to the method you choose, such as PayID identifiers, bank account references for POLi transfers, card details for Visa or Mastercard, or wallet addresses if you deposit with Bitcoin or Litecoin. Neosurf voucher use is also logged against your account for reconciliation.

We also collect technical data automatically: IP address, device type, browser, session length and gameplay activity across pokies, table games and live dealer tables. This helps us keep accounts secure, detect unusual patterns and improve how the site performs on mobile and desktop.

Why we run KYC and AML checks

Real-money casino play carries obligations around anti-money laundering and know-your-customer verification, regardless of where an operator is based. Before a first withdrawal, and periodically after that, we may ask you to confirm your identity with a government-issued ID, proof of address such as a recent utility bill, and in some cases a source-of-funds declaration for larger transactions.

This isn't optional paperwork. It protects the integrity of the AUD balances held on our platform and helps prevent stolen cards, fraudulent chargebacks and misuse of promotional offers. If a KYC check flags a mismatch, for example a name on a card that doesn't match your account, we may pause withdrawals until it's resolved. This is standard practice across the online casino industry, not something unique to Red Stag.

How we use cookies

Red Stag uses cookies and similar tracking technologies for a few distinct purposes. Session cookies keep you logged in while you move between pokies and live tables. Preference cookies remember settings like sound, language or your last-viewed game lobby. Analytics cookies tell us which promotions get clicked and which pages on the site get skipped, so we can improve navigation for Australian players specifically.

Some cookies are supplied by third-party game providers, including WGS Technology, Betsoft, Arrow's Edge, Dragon Gaming, Rival Powered, BGaming and Booming Games, to run their game clients smoothly inside our lobby. You can adjust cookie permissions through your browser settings at any time. Blocking non-essential cookies won't stop you playing, but it may affect how well certain features remember your preferences between sessions.

Who processes your data

The registered company name and legal entity that processes player data on behalf of Red Stag is published in the site footer. Please confirm those details there before submitting sensitive documents, and reach out to support if anything in the footer is unclear.

Australia does not currently issue licences covering real-money online casino play, so Red Stag operates under a self-declared offshore framework rather than an ACMA licence. The Australian Communications and Media Authority (ACMA) regulates online gambling advertising and access within Australia, but it is not our licensor. Any licensing detail beyond what's stated here should be verified directly in the footer.

Data sharing and third parties

We share data only where it's necessary to run the casino: payment processors handling PayID, POLi, card and crypto transactions, identity verification services used during KYC checks, and game providers who need session data to render pokies and live tables correctly. We do not sell player data to marketing companies.

How long we keep your data

Account and transaction records are retained for as long as your account is active and for a reasonable period afterward, largely to satisfy AML recordkeeping expectations and to resolve any disputed withdrawals or bonus claims. If you close your account, contact support to ask what retention period applies to your specific records.

Your rights over your data

• Request a copy of the personal data we hold on your account
• Ask us to correct inaccurate details such as an outdated address or phone number
• Request account closure and ask what happens to your data afterward
• Withdraw consent for non-essential cookies through your browser
• Ask support which categories of data were shared with a specific payment or verification partner

To exercise any of these rights, contact our support team through the channel listed on the site. We aim to respond within a reasonable timeframe and may need to verify your identity first, using the same KYC standards described above, before releasing or changing account data.

Related pages

For more on how your account works day to day, see Red Stag Terms and Conditions, our Payments page for details on PayID, POLi and crypto processing, and Responsible Gaming for support tools and self-exclusion options. Ready to get started? Register your account.